Study in cooperation with the TÜV Rheinland

Publication date: 2006

Topics

• Selected repair and maintenance locations
• Reasons for the choice of the repair and maintenance locations
• Repair and maintenance works carried out
• Expenditures for repair and maintenance (differentiated by year of first registration)
• Satisfaction with the repair and maintenance location
• Loyalty to and trust in the repair and maintenance location
• Gathering of price comparisons
• Interest in service offers
• Comment on results by Prof. Wilfried Leven

Methodology

• Telephone survey of 2,000 car drivers who were responsible for the car maintenance in 2005

(Available in German language only)